SOUTHERLYInsurance
1300 767 843Get a quote

Contact

A phone number that a person answers.

Claims are answered 24 hours a day, every day of the year, from Australia. Everything else runs on business hours, because a sales team pretending to be available at 3am helps nobody.

Phone lines

  • Claims

    1300 767 844

    24 hours, every day, including public holidays

    Lodge, check progress, or arrange make safe.

  • Sales and service

    1300 767 843

    Monday to Friday, 8am to 7pm AEST

    New policies, changes, renewals and cancellations.

  • From overseas

    +61 2 8073 4400

    24 hours for travel claims

    Reverse charges accepted through your local operator.

Send a message instead

For anything that is not urgent. We answer within one business day. For a claim, ring the claims line rather than using this form.

Eight digits, on your certificate of insurance. It speeds things up.

This is a demonstration form. Nothing is sent or stored.This advice is general only and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for you.

Making a complaint

  1. Tell us. Ring 1300 767 843 or email [email protected] and say you want to make a complaint. It goes to internal dispute resolution, not back to the person you were dealing with.
  2. We respond within 15 business days. That is the maximum under the General Insurance Code of Practice, and we hold ourselves to it.
  3. If you are still not satisfied, go to AFCA. Free to you, binding on us. You can go to AFCA if we have not resolved it, or if 30 calendar days have passed.

Australian Financial Complaints Authority

1800 931 678 · afca.org.au · [email protected]

GPO Box 3, Melbourne VIC 3001

We are bound by the General Insurance Code of Practice, which is monitored and enforced by the Code Governance Committee.

Southerly Insurance Australia Pty Ltd ABN 42 619 084 573, AFSL 419 268.